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Purchased Office 2007 more than two years ago. Free upgrade to office 2010 was part of the package when it became available. Upgraded word successfully and have been using for more than a year. Have just come to use access 2010 for the first time and the activation key does not work with the message ‘trial version only’ and expired.
Order date for office 2010 was 15/07/2010 and order number CN430215628. Please advise.
You may have bought Office 2010 (Home and Student) and the version that does not include Access 2010. Access 2010 is probably included in only the highest version of Office 2010 that is, Office 2010 Professional.